Last updated: August 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, please contact us at info@lunvori.com.
If your return is accepted, you will need to ship the product to our distribution center using a tracked service (such as Royal Mail Special Delivery Guaranteed). We will send you detailed instructions on how and where to send your package.
Important: Items sent back to us without prior approval will not be accepted.
Note on Shipping Fees: If the product is not damaged and the correct item was delivered, the customer is responsible for all return shipping fees and any applicable restocking fees.
Please inspect your order upon arrival. Contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
For damaged or incorrect items, Lunvori will cover all return shipping costs and restocking fees.
Certain types of items cannot be returned:
Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care and beauty items
Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
If merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must still meet all eligibility requirements (unworn, original packaging, proof of purchase).
We will notify you once we’ve received and inspected your return to confirm if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we approved your return, please reach out to us at info@lunvori.com.