Privacy policy

LAST UPDATED: AUGUST 2026

This Privacy Policy describes how Lunvori ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lunvori.com or otherwise communicate with us (collectively, the "Services").

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

INFORMATION WE COLLECT

We collect personal information about you from a variety of sources to provide and improve our Services:

1. Information Collected Directly from You

  • Contact Details: Name, address, phone number, and email address.

  • Order Information: Billing address, shipping address, payment confirmation, email, and phone number.

  • Account Information: Username, password, security questions, and credentials.

  • Customer Support: Information you choose to include in communications with us.

2. Information Collected Automatically (Usage Data)

We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This includes device information, browser type, IP address, network connection, and how you browse our Site.

3. Information Received from Third Parties

We may receive information about you from third-party vendors and service providers, including:

  • E-commerce platforms like Shopify supporting our store infrastructure.

  • Payment processors who collect payment information to fulfill your orders.

  • Marketing and analytics partners using online tracking technologies.

HOW WE USE YOUR INFORMATION

  • Providing Products & Services: To process payments, fulfill orders, send order notifications, manage your account, and facilitate returns/exchanges.

  • Marketing & Advertising: To send promotional communications via email, SMS, or postal mail, and display targeted advertisements tailored to your interests.

  • Security & Fraud Prevention: To detect, investigate, and prevent potentially fraudulent, illegal, or harmful activity.

  • Customer Communication: To provide customer support and improve our platform functionality.

COOKIES & TRACKING TECHNOLOGIES

We use cookies on our Site to power functionality, remember your preferences, run analytics, and deliver targeted advertising. You can manage or disable cookies through your browser settings, though doing so may impact your experience on our Site.

For more details on Shopify's cookie practices, please visit the Shopify Cookie Policy.

DISCLOSURE OF PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties, including:

  • Vendors performing services on our behalf (IT management, payment processing, data analytics, customer support, and fulfillment).

  • Business and marketing partners operating under their respective privacy policies.

  • Corporate affiliates or in connection with business transactions (e.g., mergers or acquisitions).

  • Legal authorities to comply with applicable laws, subpoenas, or legal processes.

YOUR RIGHTS & CHOICES

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access / Know: Request access to the personal data we hold about you.

  • Right to Delete: Request deletion of your personal information.

  • Right to Correct: Request correction of inaccurate personal data.

  • Right to Data Portability: Receive a copy of your personal data in a usable format.

  • Opt-Out of Targeted Advertising: Direct us not to sell or share your personal data for targeted advertising.

To exercise any of these rights, please contact us at info@lunvori.com.

INTERNATIONAL USERS

Please note that your personal information may be transferred, stored, and processed outside your country of residence. When transferring data internationally, we rely on recognized transfer mechanisms, such as Standard Contractual Clauses (SCCs).

CONTACT US

If you have any questions, concerns, or requests regarding our privacy practices, please contact us:

📧 Email: info@lunvori.com

🌐 Website: lunvori.com